RETURNS

Your experience is our reward!

We attempt to deliver the best and hope to create a satisfactory and unique experience for you all. All the items undergo quality check and are delivered to you with utmost care.

But even with all the precautions, the order is delivered to you in damaged condition or with manufacturing defect, we will be accepting returns.
Please note that we accept returns only when the order is delivered to you in damaged condition or possess any manufacturing defect as per the specifications mentioned in our product pages.

The Process for returns:

  • To return an item call us on +91-75675 67500 or drop us an email at cs@plantex.in.com with the following details within 48 hours of the delivery of the product:
    • The clear photograph of the delivered order where the defect/damage is visible.
    • Your order Number and registered mobile number.
    • Once we receive the details, the Plantex experts will analyse the details and will process the return and replaced/refunded.
    • The customer support team might connect with you over the call or email for any questions if required.
CANCELLATION POLICY
  • Request to cancel the order will be accepted only if the product has not been shipped by us on the date of the request. If accepted, you will be entitled to get a refund of the entire amount.
  • If we receive a cancellation request after the product/s has been shipped by us, cancellation request will not be accepted.
  • Plantex reserves the right to cancel or refuse to accept any order placed due to various reasons like no availability of stock, pricing errors, factual errors or problems identified with the personal/financial details provided etc.
REFUND
  • In case of prepaid-orders being cancelled/returned the amount to be refunded shall be paid through the original source. We credit the money back to the Payment Facility used to pay for the order which can take up to 10 to 15 working days to reflect in your statement.
  • COD orders will be refunded to the account details submitted on the Website while requesting refund.
  • In any of the above case delivery charges are non-refundable.
  • Under no circumstances, will you be entitled to a cash refund.
GOVERNING LAW AND DISPUTE RESOLUTION
  • This Terms of Service shall be governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles. The courts in Bangalore shall have exclusive jurisdiction to determine any disputes arising in relation to, or under, the terms of this Terms of Service. You agree to submit to the jurisdiction of the courts in Bangalore and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts.